Last updated: October 15, 2026

This Privacy Policy explains how Pool Care Base handles information in connection with www.poolcarebase.com. It covers this website, not the separate practices of websites you visit through external links. For a privacy question or request, use our Contact page.

Information you choose to provide

When you use our contact form, we receive the name, email address and message you enter. We use this information to respond to your enquiry, consider corrections, handle privacy requests and keep a record of relevant correspondence. Please do not send passwords, payment-card details or sensitive personal information.

Technical information and readership statistics

The website and its hosting, security and delivery providers may process technical information such as IP addresses, browser details, requested pages, referral information and access times. This helps deliver pages, protect the site and investigate errors. We use Jetpack Stats to understand readership and site usage. Automattic, the provider of Jetpack, describes its processing of site-visitor data in its privacy notice.

Contact forms and spam protection

Our Contact page uses Contact Form 7 to send the details you submit to the site administrator by email. Contact Form 7 does not itself store submitted messages in the WordPress database by default; relevant correspondence may be retained in our email records. If anti-spam integrations are configured, submission details and technical information may be processed by the relevant provider to detect spam. Read Contact Form 7’s plugin privacy notices for information about its default operation and optional integrations.

Cookies and embedded content

WordPress, Jetpack and service providers may use cookies or similar technologies for features such as authentication, security and usage measurement. Embedded third-party content, when included, can process information under the provider’s own practices. See our Cookie Policy for further information and browser controls.

How information is used and shared

We use information to operate and secure the website, answer enquiries, maintain content and understand readership. Access may be provided to hosting, content-delivery, email, security and website-service providers as needed for those functions. We may also disclose information when required by law or reasonably necessary to address abuse, protect rights or respond to a security incident. We do not sell contact-form enquiries.

Retention and security

We keep correspondence for as long as reasonably needed to handle the request and maintain relevant records. Service providers may apply their own retention periods. We use reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Your requests and choices

You may contact us to ask about personal information you submitted, request a correction or deletion, or raise a concern. We may need to verify that a request relates to you and may retain information where necessary for security, recordkeeping or legal obligations. Additional rights may apply depending on your location. Submit requests through Contact and include only the information needed to identify your enquiry.

International processing and younger visitors

The publisher and its service providers may process information in countries other than your own. The site is intended for a general audience of adult home pool owners and is not directed to children under 13. If you believe a child has sent us personal information, contact us so we can review the matter.

Provider information

Changes to this policy

We may update this policy when site features or data practices change. The date at the top identifies the latest revision. New advertising, analytics or subscription services may require additional disclosures or choices before they are used.